Privacy Policy

Wisteria Road Privacy Policy

At Wisteria Road, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website www.wisteriaroad.com or make a purchase from us.

INFORMATION WE COLLECT

Personal Information

When you make a purchase or interact with our website, we may collect the following information:

  • Order Information: Your name, billing and shipping addresses, payment details, email address, and phone number.

  • Device Information: Details about your device, including your IP address, browser type, time zone, and any cookies installed.

  • Usage Data: Pages viewed, referral sources (e.g., search engines), and interactions on our website.

How We Collect Information

We collect information through:

  • Cookies: Small data files that help enhance your experience. Learn more at allaboutcookies.org.

  • Log Files: Record actions on the site, including IP addresses and browsing data.

  • Web Beacons and Tags: Tools that help us analyse website activity.

HOW WE USE YOUR INFORMATION

Your personal information is used to:

  • Process and fulfil your orders, including shipping and invoicing.

  • Communicate with you about orders, promotions, or updates.

  • Detect and prevent fraudulent activity.

  • Improve our website by analysing customer behaviour and preferences.

  • Provide personalized recommendations and targeted marketing.

SHARING YOUR INFORMATION

We share your information with trusted third parties to improve our services and operations:

  • E-commerce Platform: Our store is hosted on Squarespace.

  • Analytics Tools: We use Google Analytics to understand website usage. Opt-out here.

  • Shipping Partners: For order delivery.

We may also share your information to comply with legal obligations or protect our rights.

MARKETING AND ADVERTISING

With your consent, we may send marketing emails or SMS messages about our products, promotions, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or replying “STOP” to SMS messages.

For targeted advertising, you can adjust your preferences:

YOUR RIGHTS

You have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request information on how your data is being used.

If you wish to exercise any of these rights, please contact us at info@wisteriaroad.com.

DATA RETENTION

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless required by law to retain it for longer.

SECURITY

We take reasonable measures to protect your personal information. However, no online system can be completely secure, and we encourage you to take precautions when sharing sensitive information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated effective date.

CONTACT US

If you have questions about this Privacy Policy or need assistance, please reach out to us:

We’re here to help and appreciate your trust in Wisteria Road!