Terms of service

Wisteria Road Terms & Conditions

Welcome to Wisteria Road! By accessing or using our website www.wisteriaroad.com, you agree to be bound by the following Terms and Conditions. These terms govern your use of our site and your purchases from us. Please read them carefully. If you do not agree with any part of these terms, you must refrain from using our website.

1. General Terms

1.1 These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
1.2 We reserve the right to update, change, or replace any part of these terms by posting updates on this page. It is your responsibility to review the terms periodically for changes.

2. Eligibility

2.1 By using this site, you confirm that you are at least the age of majority in your state or province of residence or have parental or guardian consent to use our website.
2.2 You agree to provide accurate, current, and complete information when creating an account or placing an order.

3. Product Information

3.1 All products listed on Wisteria Road are subject to availability. We reserve the right to limit quantities, discontinue products, or change descriptions and pricing without notice.
3.2 We make every effort to accurately display product colours and details. However, variations may occur due to differences in display devices or materials used.

4. Pricing and Payment

4.1 All prices are listed in Australian Dollars (AUD) and include GST, where applicable.
4.2 We accept payments via secure third-party payment processors, such as credit cards, PayPal, or other methods as displayed at checkout.
4.3 Orders will only be processed upon successful payment confirmation.

 

5. GST & Pricing

5.1All prices listed on our website are shown exclusive of GST unless stated otherwise.
5.2 For Australian orders, GST will be calculated and added at checkout in accordance with Australian tax regulations.

5.3 The final order total, including GST and any applicable shipping fees, will be clearly displayed before payment is completed.

6. Order Process and Acceptance

6.1 Once an order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order.
6.2 We reserve the right to cancel or refuse an order at any time due to:

  • Suspected fraudulent activity.

  • Errors in product information or pricing.

  • Unavailability of stock.
    5.3 If your order is cancelled, you will be notified, and any payment made will be refunded.

7. Shipping and Delivery

7.1 Shipping costs and estimated delivery times are outlined in our Shipping Policy. Delivery times are estimates and may vary due to external factors.
7.2 Risk of loss and title for purchased goods pass to you upon delivery to the carrier.
7.3 You are responsible for providing accurate shipping details. Wisteria Road is not liable for delays or lost packages due to incorrect information provided at checkout.

8. Returns and Exchanges

8.1 Returns, refunds, and exchanges are governed by our Return & Exchange Policy.
8.2 Custom-made pieces, earrings, and sale items are non-returnable and non-refundable.
8.3 Refunds cover the cost of the item only and exclude any shipping fees unless otherwise stated.

9. Use of the Website

9.1 You agree not to engage in the following activities:

  • Unauthorized use of the website, including hacking or distribution of malicious software.

  • Copying or reproducing content from the website without prior written consent.

  • Posting offensive, defamatory, or illegal content.

9.2 Wisteria Road reserves the right to terminate or restrict your access to the website for violations of these terms.

10. Intellectual Property

10.1 All content on the website, including images, text, logos, and designs, is the intellectual property of Wisteria Road unless otherwise specified.
10.2 You may not use our intellectual property for commercial purposes without prior written consent.

11. Limitation of Liability

11.1 To the fullest extent permitted by law, Wisteria Road will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.
11.2 Our total liability to you for any claims arising under these Terms and Conditions shall not exceed the amount paid for the relevant product.

12. Force Majeure

12.1 Wisteria Road is not responsible for delays or failures in performance caused by events beyond our reasonable control, including but not limited to acts of nature, government restrictions, strikes, or disruptions in transportation.

13. Privacy

13.1 Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

14.1 These Terms and Conditions are governed by the laws of Western Australia. Any disputes shall be resolved exclusively in the courts of Western Australia.

15. Contact Information

If you have questions about these Terms and Conditions, please contact us:

  • Email: info@wisteriaroad.com

Thank you for shopping with Wisteria Road!